Quadruple aim healthcare 20219/11/2023 ![]() ![]() Many healthcare organizations eliminate overhead alerts for contacting on-call physicians but still use them for fires and other emergencies. Reducing overhead alerts and pages over the intercom can also improve the patient experience. Without CC&C, a clinician would have to leave the patient’s side and return to the nursing station to find out the name of the ordering provider and contact the physician - either through a page or inbox notification through an EHR - and wait for a response.ĭOWNLOAD THE WHITE PAPER: Improve health outcomes with clinical communication. A nurse can send a message to the ordering provider through mobile messaging to request clarity on an order or updates regarding patient status and receive an instant response while next to the patient. Jennings describes a scenario in which CC&C tools can boost the patient experience and lower their costs by connecting caregivers and enabling more seamless throughput. Each patient is different and will require individualized collaboration experiences.” ![]() “If you want to measurably impact patient outcomes, give them personalized communication across multiple modalities such as text messaging, chat, mobile, phone, video and desktop. “We intuitively know that different diseases require different treatments, but we forget that applies equally to patient collaboration tools,” Shah says. To improve patient outcomes using CC&C tools, health systems should focus on specific patient populations with specific conditions, he says. “CC&C tools absolutely have the ability to transform care delivery models and enable health systems to achieve the Quadruple Aim,” says Rikki Jennings, chief nursing informatics officer at Zebra Technologies.Įvolving from loose-leaf binders to messaging tools within electronic health records (EHRs) as well as separate communication applications, CC&C tools allow physicians to issue prior authorizations and give second opinions, explains HealthTech influencer Shahid Shah, a digital health/life sciences entrepreneur and founder of Netspective Media, which operates the health technology online community Medigy.Ĭlick the banner below for CDW resources to dig deeper into clinical collaboration strategies.Ĭlinical Collaboration Boosts the Patient ExperienceĬC&C tools must fill communication gaps with patients to be legitimate, according to Shah. ![]() Clinical communication and collaboration technology tools make these goals possible. All rights reserved.The explosive adoption of mobile devices along with growth in telehealth are helping the healthcare industry achieve what it calls the Quadruple Aim, which aims to improve health outcomes, enhance clinician experiences, boost patient experiences and lower costs. Leveraging simulation and human factors will support a resilient and sustainable response to the pandemic in a transformed health care landscape.Ĭopyright © 2021 The Authors. Finally, simulation supports health worker wellness and satisfaction by identifying optimal work conditions that maximize productivity while protecting staff through preparedness training. ![]() Third, prevention of lost revenue occurs through usability testing of equipment and computer-based simulations to predict system performance and resilience. Second, population health is strengthened through virtual platforms that deliver telehealth and remote simulation that ensure readiness for personnel to deploy to new clinical units. First, patient safety is enhanced through development and testing of new technologies, equipment, and protocols using laboratory-based and in situ simulation. This article examines pragmatic applications of simulation and human factors to support the Quadruple Aim of health system performance during the COVID-19 era. The health care sector has made radical changes to hospital operations and care delivery in response to the coronavirus disease (COVID-19) pandemic. ![]()
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